Missing WebTrends Hit and Visit Filters after 8.5 upgrade

After upgrading to WebTrends 8.5 I noticed that all my hit and visit filters disappeared. I didn't bother to write down all the configuration of these filters before the upgrade because really who would. I called support and they were easily able to get my filters back with a minimal amount of work.

First stop a couple of WebTrends services. First stop the User Interface and then the Scheduler Agent.

Next browse to your WebTrends directory most likely C:\Program Files\WebTrends\storage\config\wtm_wtx\datfiles\filters. You should see a bunch of .bak files. Take the most recent .bak file it may be named something similar to hits_webtrendsdatetime.bak. Make a backup copy of hits.ini and call it hits.ini.old. Now take the hits_webtrendsdatetime.bak file and rename it to hits.ini.

Now start up the WebTrends service in the opposite order, so start the Scheduler Agent and then the User Interface. Log into the WebTrends console and you should now see your hit filters back. This same process will work for visit filters as well just use the visits.ini file and the visits_webtrendsdatetime.bak files instead.

Also notice that when you stop the WebTrends User Interface service that the WebTrends Tomcat service stops as well, and when you start the User Interface service the Tomcat service will start.

Hope this helps someone.